Booking Cancellation & Consultancy Policy

Licensing Professionals, A trading name of Dynamo Training Solutions Ltd
Last updated: 25th November 2025

1. Purpose of This Policy
This policy sets out the terms that apply when booking:
•Training courses
•Licensing consultancy services
•Application support services
with Licensing Professionals, operated by Dynamo Training Solutions Ltd (“we”, “us”, “our”).

All clients—individuals, organisations, and businesses—agree to these terms when making a booking.

2. Types of Services

2.1 Training Courses
We deliver:

•Public open courses
•In-house courses for organisations
•Online and face-to-face qualifications

2.2 Licensing Consultancy Services

This includes professional support such as:

•Personal licence applications
•Premises licence applications & variations
•TENs (Temporary Event Notice) support
•Licensing advice
•Representation and document preparation
•Application guidance and liaison with authorities

Consultancy services may require additional documents and client cooperation.
 

3. Confirming a Booking
A booking is considered confirmed when:

•Payment has been received, or
•A valid purchase order is supplied (for approved credit clients), or
•A signed agreement/contract is returned (consultancy services)
Once confirmed, these terms apply.

We will issue a written confirmation by email. If this is not received within 2 working days, please contact us.

4. Fees & What They Include

4.1 Training Courses
Fees generally include:
•Tuition
•Digital or printed course materials
•Examination & certification (where applicable)

They do not include travel, accommodation, meals, or extras unless stated.

4.2 Licensing Consultancy

Consultancy fees normally include:
•Initial advice and guidance
•Completion of standard application forms
•Review of documents
•Liaison with responsible authorities within normal scope
•Submission of applications where applicable

They do not include:
•Local authority fees
•DBS/Disclosure costs
•Newspaper notices
•Specialist plans/drawings
•Additional meetings or extended negotiations
•Travel or accommodation
•Licensing committee representation (unless agreed separately)

Any additional costs will be discussed and agreed in advance.
 

5. Client Responsibilities

For training or consultancy, clients must:
•Provide accurate information
•Respond promptly to information requests
•Ensure eligibility for the chosen service
•Supply identification or supporting documents as required
•Behave respectfully toward staff and other participants

Failure to provide required information may cause delays or termination of the service without refund.

6. Cancellation & Refunds — Training Courses
All cancellations must be made in writing/email by the person who booked.
Refunds are issued as follows:
Time Before Course Date
Refund Offered
Within 24 hours of booking
100% (unless course starts within 24hrs)
More than 30 days- 75%
14–30 days- 50%
7–14 days-  25%
Less than 7 days- No refund

No refunds apply if:
•You fail to attend
•You arrive late and cannot join
•You fail to provide required ID
•You book the wrong course
•You fail the exam or course
•You are removed due to misconduct

Refunds are processed within 31 days once agreed.

7. Cancellation & Refunds — Licensing Consultancy

Once a consultancy booking is confirmed or a contract is agreed:
•Cancellations within 24 hours of booking: Full refund (minus any fees already paid out).
•After 24 hours: No refund, as work may have already started.

We cannot refund:
•Local authority fees
•DBS/Disclosure fees
•Newspaper notices
•External plan-drawing fees
•Any costs already incurred on your behalf

If the client does not provide the required documents within 6 months, the service is considered cancelled with no refund.

8. Transfers (Training Courses Only)

•Transfer to another learner > 7 days before course: Free
•Transfer within 7 days: £25 + VAT
•No transfers within 24 hours of the course
Transfers must be confirmed in writing.

9. Exam Re-sits

If you fail the exam, you may re-sit (subject to availability). Re-sit fees apply and must be completed within 3 months.

10. If We Cancel or Change a Service

Training Courses
We may cancel or change a course due to unforeseen circumstances (tutor illness, low numbers, venue issues). You may choose:
•A place on the next available course, or
•A full refund

We are not responsible for travel, accommodation, or other indirect costs.
Consultancy
If we cannot deliver the service for reasons within our control, we will refund the consultancy fee (excluding third-party fees already paid).

11. Payment Terms

We accept:
•Credit/debit card payments
•Bank transfer (by agreement)
•Purchase orders for approved credit accounts

Invoices for credit clients must be paid within 28 days.

12. Liability
We deliver all services with reasonable skill and care. However, we are not liable for:
•Loss of income
•Business interruption
•Travel or accommodation costs
•Decisions made by authorities
•Delays or outcomes caused by inaccurate or missing client information
•Actions taken by learners or clients after receiving training or advice

We do not guarantee the outcome of licensing applications, as final decisions rest with the relevant authority.

13. Contact Us
For booking queries, cancellations, or consultancy enquiries:
Licensing Professionals A trading name of Dynamo Training Solutions Ltd

Company Number: 13819667

Registered Address: Westhill House 2b Devonshire Road, Accounting Freedom, Bexleyheath, England, DA6 8DS

Email: info@licensingprofessionals.com